I received a wrong product/ product with a defect.

If you received a wrong product or an item with a defect, please send an email to  hello@airportag.com with your order number, a quick description of the issue, and a couple of pictures to illustrate the case. Unfortunately, printing (custom items) and shipping errors can happen. But there is no need to worry. We will assist you during the whole process. 

Airportag warrants that all new products are free from defects in manufacturing, materials, and workmanship for a period of 60 days from the date of retail purchase. This warranty is extended to the original end-user purchaser or the person receiving the product as a gift only. The warranty does not cover defects or malfunction caused by misuse, abuse, or improper maintenance, failure to follow operating instructions or use with equipment with which it is not intended to be used.

The return process for these cases might be expedited by providing a picture of the damage/defect along with a description of the issue in an email to our customer support team at hello@airportag.com. 

If the damage/defect cannot be verified via email contact, we might require you to return the product to Airportag for inspection. In that case, arrangements must be made with Airportag support as to how the return should be handled prior to placing the items back in transit to us.

Once the damage/defect is identified by our quality control team, we will provide a replacement, refund, or account credit.